This is the 5th in a series of 5 posts about the qualities of talented people managers. In review, the other 4 qualities were: (1) Have a manager mindset; (2) Build relationships with direct reports; (3) Possess Emotional Intelligence; and (4) Coach their teams.
Quality #5 – Is an Agent for Change
I feel like the term “change agent” is quite the buzzword these days. Senior leaders will tell you that they expect the organization’s front-line leaders to be change agents. Most of the time I think what they mean is that they want these leaders to blindly show support for their ideas and get their team on board with the change. This is especially true when those ideas are somewhat controversial among the employees.
Showing support for the ideas of senior leaders is just one of the things that should be expected from a true change agent. Here are some of the things that talented people managers do in the face of change to be effective change agents:
Talented people managers help their team understand that change must happen for the business to be competitive and thrive. Organizations that are change-adverse will stagnate, allowing competitors to overtake them. And, yes, sometimes the organization initiates a change that they later determine was not the right course of action and are forced to regroup and try again. Hopefully, they are using data to make decisions on which changes are the right ones for them to make. This makes communicating the reason behind the change a little easier when there is a rationale for it.
Terrific content. Short and sweet.